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THREE CORE BFT SYSTEMS

CAPTURE EVERY ENQUIRY.
CONVERT MORE LEADS. RECOVER LOST REVENUE.

Three substantial, cumulative levels of BFT capability. Each system builds on the one before it, and you do not need to self-diagnose. The free Lead Leak Audit™ identifies the right starting point before BFT prepares your tailored implementation proposal.

Book A Free Lead Leak Audit™
START → GROW → RECOVER

CHOOSE THE SYSTEM THAT MATCHES WHERE REVENUE IS LEAKING.

You do not need to choose alone. The Lead Leak Audit™ identifies the right starting point, and each higher system retains the capabilities before it while adding the next layer your customer journey needs.

START — RECOMMENDED FIRST SYSTEM
01

BFT Reception & Lead Capture System

Capture every enquiry and create a clear next action.

Phone enquiries are missed, poorly captured or forgotten.

Your enquiry-handling foundation includes:

  • AI reception for agreed overflow or after-hours coverage
  • Missed-call text-back and recovery
  • Caller name, number, location and job-detail capture
  • Approved business information and frequently asked questions
  • Agreed enquiry qualification and booking or callback pathways where configured
  • Urgency identification using client-approved rules
  • Agreed transfer, escalation and fallback pathways
  • Contact and enquiry or opportunity creation
  • Team notifications, conversation summaries and callback tasks
  • Basic performance reporting

A complete reception and missed-enquiry solution that captures the details your team needs and creates a clear next action — not just an AI receptionist.

GROW — BUILDS ON SYSTEM 01
02

BFT Lead Conversion System

Turn more enquiries and quotes into booked opportunities or work.

Enquiries arrive, but slow responses, weak qualification and inconsistent follow-up prevent them becoming booked opportunities.

Everything in BFT Reception & Lead Capture, plus:

  • Website assistant and website-form response
  • SMS lead qualification
  • Agreed callback or appointment booking
  • Appointment confirmations and reminders
  • Cancellation and no-show recovery
  • Multi-step follow-up for unresponsive leads
  • Lead and quote follow-up using agreed communication sequences
  • Lead-status pipeline management
  • Review requests after the client-approved completion trigger
  • Enhanced reporting and ongoing optimisation

Builds on the BFT Reception & Lead Capture System to create a more consistent path from new enquiry to qualified, booked opportunity.

RECOVER — BUILDS ON SYSTEMS 01 & 02
03

BFT Revenue Recovery System

Recover opportunities and revenue already sitting in the business.

Revenue is lost after the initial enquiry through unattended quotes, inactive customers and recurring work that is not rebooked.

Everything in BFT Lead Conversion, plus:

  • Quote follow-up and outcome tracking
  • Old-lead and past-customer reactivation
  • Recurring-service reminder and recovery
  • Accounts, invoice and payment follow-up tailored to the client's existing process
  • Review and referral campaigns
  • One appropriate core connection where required and technically feasible
  • Multi-location reporting and ongoing strategy

Builds on the BFT Lead Conversion System with a tailored combination of recovery, retention and reporting workflows.

Your Lead Leak Audit™ determines the recommended starting system. The tailored proposal confirms exact inclusions, feasibility and investment.

Book A Free Lead Leak Audit™
WHEN THE WEBSITE IS PART OF THE LEAK

IS YOUR WEBSITE PART OF THE PROBLEM?

The BFT Digital Foundation System may be recommended when the Lead Leak Audit™ identifies your website or digital foundation as the first problem to fix. It can stand alone as a starting foundation or connect with the core BFT Systems where appropriate and technically supported.

Your website shouldn't just look good. It should be the front door to your customer journey.

Website and digital foundation

BFT Digital Foundation System

For trade businesses with an outdated, underperforming or disconnected website that isn't effectively generating, capturing or routing enquiries.

  • Professional mobile-responsive website build or upgrade
  • Clear enquiry pathways and conversion-focused forms
  • Foundational contact capture and routing
  • Structure and copy built for trade customers
  • Basic on-page SEO foundations
  • Connection-ready for your CRM and BFT automation systems where supported and configured
  • A platform ready to connect additional BFT Systems later
WHEN ONE SYSTEM ISN'T ENOUGH

BFT CUSTOM SYSTEM

Built around the way your business actually operates.

For trade businesses with more complex processes, multiple locations, larger teams, existing systems or requirements that don't fit neatly within one BFT System.

Recommended after your Lead Leak Audit™. Scope, implementation and ongoing support are tailored to your business.

Potential scope can include a tailored combination of:

  • AI reception and enquiry handling
  • Lead and quote conversion
  • Accounts and payment follow-up
  • Customer reactivation and retention
  • Recurring and maintenance workflows
  • CRM and job-management integrations where supported
  • Custom admin and operational automations
  • Multi-location or multi-team workflows
  • Website and digital lead capture
  • Custom reporting and optimisation
EXPAND WHEN IT MAKES SENSE

YOUR BFT SYSTEM CAN GROW WITH YOUR BUSINESS.

Once your first system is working well, BFT can add or refine specific workflows as new needs appear. That might include booking and reminders, quote recovery, reviews and referrals, customer reactivation, recurring-service reminders, accounts follow-up, additional reception pathways, social DM automation, multi-location routing or supported integrations.

You don't need to choose these upfront. We recommend them only when your Lead Leak Audit™, operating data or changing business needs show a clear reason.

Booking & remindersQuote recoveryReviews & referralsCustomer reactivationRecurring-service remindersAccounts follow-upAdditional reception pathwaysSocial DM & enquiry automationMulti-location routingSupported integrations
YOUR RIGHT STARTING POINT

DIAGNOSE FIRST. BUILD WHAT MATTERS.

BFT identifies where enquiries, time or revenue are slipping through, recommends the right starting system and provides a tailored implementation proposal.

LEAD LEAK AUDIT™

Find the gaps and establish which outcome should be addressed first.

TAILORED SCOPE

Confirm the right first system, inclusions, feasibility and investment.

BUILD & IMPROVE

Build, test and launch, then expand only when the first system is stable and producing useful data.

Pricing is provided only after the free Lead Leak Audit™ and tailored scope.

Ready to plug the leaks and grow your business?

Book A Free Lead Leak Audit™

Book A Free Lead Leak Audit™
0485 042 006Book A Free Lead Leak Audit™