FROM LEAD LEAK AUDIT™TO A SYSTEM BUILT AROUND YOUR BUSINESS.
No guesswork and no generic packages. BFT finds the gaps, recommends the best first system, builds and tests it, then measures performance before any stack or upgrade is considered.
THE PROCESS, START TO FINISH.
Exactly what happens from first contact through to a working BFT system. Timing depends on your system scope, integrations, approvals and access — your tailored proposal includes the expected implementation sequence and timing.
FREE LEAD LEAK AUDIT™
We review how your business really runs — calls and enquiries, lead response, quotes and follow-up, bookings, reviews, your customer database and reactivation, accounts and payment follow-up, website and digital lead capture, after-hours coverage, and your current systems and integrations.
- Identifies the gaps and priorities
- Completely free, no obligation
- You explain your business — we do the digging
FINDINGS & SYSTEM RECOMMENDATION
We walk you through what is working, where opportunities, time and revenue may be leaking, and what should be fixed first. We then recommend the best first system: the separate BFT Digital Foundation System when a better website must come first, or the appropriate stage of the BFT automation pathway.
- Clear findings in plain English
- Priorities based on your audit
- We never recommend automation just because it can be automated
TAILORED PROPOSAL & IMPLEMENTATION PLAN
You receive a clear scope before anything proceeds: exactly what will be built, the integrations required, the implementation sequence, training and support, and the investment involved.
- Clear scope and sequence up front
- Pricing follows the audit and tailored scope
- You approve everything before we build
BUILD & CONNECT
We configure the selected workflows and connect your CRM, job-management platform and communication channels where technically supported and included in scope.
- Built around your existing workflows
- Connected to the tools you already use
- Connection scope depends on available access and technical capability
TEST & TRAIN
Before launch we test real scenarios that are actually in your scope — missed calls, website chat, quote follow-up, bookings and reminders, accounts and payment follow-up, review requests, reactivation. Then we train your team on handoffs and notifications.
- Real-scenario testing before go-live
- Team training on handoffs and alerts
- Clear rules for when a human steps in
LAUNCH, MEASURE & OPTIMISE
We launch your first system, review useful operational data and adjust wording, routing and workflows as needed. Only once the system is stable do we recommend stacking another BFT System or moving to the next stage.
- Monitored launch, not set-and-forget
- Measure performance using useful operational data
- Stack or upgrade only when the first system is stable
WHAT WE NEED FROM YOU
Nothing technical. BFT guides you through gathering the basics — you're never handed a technical project to figure out on your own.
- Key business and contact information
- Your services, service areas and opening / after-hours rules
- FAQs and common customer questions
- Access or connection to relevant systems, where required
- Booking and escalation rules
- Team contacts and handoff preferences
- Brand and tone preferences
WHAT BFT HANDLES
You do not need to design or build the system yourself. BFT takes care of the agreed system from design through to handover.
- System design tailored to your business
- Conversation and workflow setup
- Connections with your business systems, where supported
- Real-scenario testing before launch
- Launch setup and configuration
- Team training and handover
- Documentation appropriate to your scope
WHAT A BFT SYSTEM CAN COVER
Your audit determines which of these capabilities belong in your build — nothing more, nothing less.
Missed-call recovery, AI reception and after-hours coverage.
Website conversational AI, lead and quote follow-up.
Booking, reminders, rescheduling and customer communication.
Accounts and payment follow-up, review and reputation automation.
Past-customer reactivation, seasonal campaigns and reminders.
CRM and job-management connections, plus tailored automations.
COMMON QUESTIONS
Straight answers to the things tradies usually ask before getting started.
Do I need to replace my receptionist or admin?
No. BFT can support your existing staff by handling overflow, after-hours and repetitive follow-up — or take on more where appropriate. It's your call.
Will AI take over every conversation?
No. We define clear handoff and escalation rules with you, so humans stay in control and step in whenever needed.
Can you work with my current software?
Often, yes — but integration depends on the platform and its API capability. That's confirmed during your audit.
What if I only need one part?
That's fine. BFT Systems are stackable. The audit identifies the best first system, and additional systems can be added later when there is a clear business case.
Do I have to change how my whole business works?
No. The goal is to fit automation around your sensible existing workflows and improve the weak points — not force a total rebuild unless it's genuinely needed.
YOU DON'T NEED TO KNOW WHICH SYSTEM YOU NEED. THAT'S WHAT THE AUDIT IS FOR.
You explain your business and the problems you're facing. BFT works out the right system — and builds only what will genuinely help.
Book A Free Lead Leak Audit™Ready to plug the leaks and grow your business?
Book A Free Lead Leak Audit™